Session 12 – The Quality Service
Service First is a powerful video-based training tool that makes it easier than ever to learn -with no limits- in the art of exceptional customer service, with immediate results and without the need of a big budget or huge investments of time.
It helps you learn the values, skills, techniques and attitudes necessary to deliver the outstanding, legendary level of customer service you need in order to make sure your customers come back again and again to do business with you -and don´t switch to your competition.
In this twelve Session you will learn about the Zero-defects service – a review of the fundamental ideas introduced in the previous 11 videos; the techniques to make things right since the first time and tools to internally manage the process of improving customer service.
Buy Session 12 and start becoming the best you can be in the art of Customer Service!
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Service First: The Art of Customer Service (the 12 sessions) - Session 12